Anya Kowalski

Anya Kowalski writes tech how-to and troubleshooting content for BitsFromBytes from Chicago, where she spent four years training Microsoft helpdesk agents at an outsourced support operation before moving into technical writing in 2022. She trained more than four hundred level-2 support agents on Windows 10 and 11 troubleshooting, which gave her an unusual view of what actually breaks on real user machines and which fixes actually work under time pressure. Anya has particular expertise in the category of problems that everyone pretends are simple and that real users find mysterious — things like mysterious battery drain, unexpected app permissions, storage mysteriously filling up, and why the device suddenly runs hot. Her how-to articles are built from the support tickets she helped resolve over thousands of hours, not from repeating what the Microsoft documentation says. She cares deeply about making technical content readable for non-technical users without being condescending. Outside work Anya is a long-distance runner training for the Chicago Marathon and volunteers teaching computer basics at a local library branch.